Find your holiday

Frequently Asked Questions

Here are some of our most commonly asked questions. If the question you’re looking for isn’t here then please give our friendly holidays team a call on 01729 840278.

You can enjoy use of the games room and outdoor play areas. In your holiday home, you'll have free gas & electricity, bed linen and your beds will be made up ready for your arrival.
We welcome well-trained dogs in our pet-friendly accommodation range at a charge of £35.00 per dog, per week and £25.00 per short break. A maximum of two dogs are allowed.
However, we do not allow any dogs specified in the dangerous dog act: Pit-bull Terrier, Dogo Argentino, Fila Brasileiro and Japanese Tosa. Additionally, we do not allow Rottweilers on park and some other larger dogs. Please contact the park to double check that your breed of dog is accepted.
Cots & high chairs are available to hire at the time of booking. There will be a supplement of £12 per item, per week or £7 per short break. There is a £10 refundable deposit required per item. Please note that you will need to bring your own cot linen and mattress.
Minimum age: We are unable to accept bookings from anyone under the age of 21.
Other restrictions: We cater primarily for family holidays. Bookings from all female or all male parties will only be accepted at our absolute discretion, and we reserve the right to cancel a booking that does not meet this condition.
If you would like to make a large group booking, please call the Park directly on 01729 840278.
Depending on when you make the booking, you will either need to pay a deposit or the full amount. For holidays booked more than 10 weeks from the holiday start date, a deposit is payable, if the booking is within 10 weeks of the holiday start date you will need to pay the full balance to secure the booking. We also have a facility to pay balances online; see your booking confirmation for more details or call the park on 01729 840278.
You will receive a booking confirmation by email within an hour of booking. If your booking confirmation does not reach you please contact us on 01729 840278.
Your exclusive booking reference number can be found on the confirmation email we sent you.
In most cases it is possible to change your booking, a small admin fee will apply to do this. If you would like to change your holiday dates you will need to pay the difference in cost if the new dates are more expensive. Please call us on 01729 840278 for more information.
When making a booking you will be offered the option to take out our protection plan which covers you and your holiday party. Our different types of plans covers you until you arrive on site. Details of our protection plan and policy can be found here.
Unfortunately, refunds cannot be given if for any reasons you decide to leave early.
Whether you need an extra bedroom, more space or want a higher grade of accommodation, we are always happy to look at the options for you. Please be sure to let us know your booking reference number and the grade of accommodation that you would like to upgrade into and we'll be able to check prices and availability for you.
Your accommodation will have pillows, duvets and bed linen. Beds will all be made up ready for your arrival.
We do not supply towels, toilet roll or dishwashing materials so please remember to bring these with you. Irons aren't always available so we recommend, if you require an iron, to bring your own.
The essential pack (£12) includes toilet roll, washing up liquid, bin bags, cloth, sponge, tea, coffee, sugar & milk.
The breakfast pack (£14) includes tea, coffee, milk, cereals, bread, butter, jam & biscuits.
Find out more details about our Welcome Packs here.
The check-in time is 4.00pm for our Apartments, Luxury and Luxury Plus caravans. It’s 3pm for our Lodge and Superior caravans. Guest arriving early are welcome to check in and enjoy the Park facilities until their accommodation is ready. If you expect to arrive after 5.00pm please let the Park know to arrange key collection.

You will need to vacate your accommodation by 10.00am on your day of departure.
All booking prices include 1 car only, any extra cars will be charged at £10 per car per break. Parking is available next to or nearby your holiday home.
You can find our directions here.
You will need to show your booking confirmation to check in at reception or if you are unable to print the confirmation please bring ID and your reference number.
Wi-Fi is available for free in your accommodation
You can discover how beautiful this part of the world is all from our park. Find out more here.
Explore what Settle has to offer by catching the bus from the park office. The bus runs 3 times a day 6 days a week.
Gisburn Forest is just 5 minutes away, ask in the office about local bike hire.
Our very own 17th Century Crowtrees Inn offers an excellent selection of local beers and serves homemade food with the best local ingredients.
Crowtrees Inn is open 7 days from :
Monday & Tuesday 7.00pm – 11.00pm, Wednesday & Thursday 12.00pm – 11.00pm, Friday 12:00pm – 11:30pm
Saturday and Sunday 12:00noon – 11:00pm
Food is served Wednesday, Thursday, Friday & Saturday 12.00pm – 8.00pm; Sunday 12.00pm – 7.00pm
Our indoor heated swimming pool is open from 9am until 4pm every day.
There is a small charge to use the swimming pool, passes can be purchased from our park office.
Adult- £3.00, Child (5-15)- £2.00, Under 5s- £1.00
Our farm shop stocks everyday essentials as well as fantastic locally sourced meat, fruit and veg and artisan breads. Daily newspapers can be ordered on request.
The newly refurbished reception is manned from 9.00am- 5.00pm, seven days a week.